FAQ
Frequently asked question by students
- ★ Why are units in my course restricted
- ★ Why are some of the documents locked/Password Protected?
- Grading and Results
- How do I navigate through a quiz/assessment task
- Completion Progress Bar
- I have uploaded my assessment but the system says Incomplete Answer.
- Units in my course are STILL restricted.
- Continuing Professional Development (CPD)
- Completed Unit Notifications
- Downloading Google Drive Files
- What is Pre-Enrolment Assessment?
- Updated Assessment Task / Version
- Completing PDF Documents - Using Google Chrome (Alternative Method)
- I did not receive my username and password to gain course access.
- Student Learner Guide - Printing
- Video Not Working
- Course Extensions
- I have completed a PDF Assessment and it has not saved or is blank.
- How can I reset my password?
- Can I submit an audio role play instead of video?
- What if my answers are wrong?
- How long after passing all assessments will I need to wait to get my certificate?
- Do I have to do the role play to pass my course?
- Why do I need an Unique Student Identifier (USI)?
- When will my training appear on my USI Transcript?
- How do I know if my work has been graded?
- How long until my work is graded?
- Can I get my work graded earlier than 7 business days?
- How do I find the answers to the assessment questions and assignments?
- I submitted my work over a week ago and it has still not been marked/I have paid for Priority grading and my work has not been marked.